Returns, Exchanges, and Refund Policy
Thank you for supporting Bazaar! We put lots of TLC into creating each piece and want you to feel confident in your purchase. Please review our return policy before placing your order.
Contact email: hello@bazaarcustoms.comÂ
Shipping
Bazaar currently ships to Canada, the United States, and the UK. If you are outside these countries and would like to place an order, please email us at hello@bazaarcustoms.com.
Shipping cost:
Canada & US
- Free shipping on orders over $99
- $11 shipping on orders under $99
UK
- Free shipping on orders over £99
- £7 shipping on orders under £99
Note: we are actively working on speeding up our shipping times! Thank you for your patience as we grow :)
Custom vs. Standard Orders
All custom pieces are final sale and non-refundable. This includes any item made to your specific measurements or customized in any way. Please review all sizing and design details carefully before confirming your order.
If you order a standard size/colour item, you may request a return within 14 days of delivery. To initiate a return, please email us at hello@bazaarcustoms.com with your order number and reason for return. Once your return is confirmed, we’ll provide return instructions.
You’ll have an additional 14 additional days to ship or drop off the item.
- Toronto/GTA area, you can arrange a return in person.
- Outside Toronto/GTA, you will be responsible for the cost of return shipping to us in Toronto, Ontario, Canada.
Refunds
Once we receive the returned item in its original, unworn, and undamaged condition, we will issue a full refund.
Please allow 5–10 business days for the refund to be processed to your original payment method.
Exchanges
We are happy to facilitate exchanges for non-custom orders.Â
- Toronto/GTA area, you may arrange an exchange in person.
- Outside Toronto/GTA, we’re happy to work with you to arrange an exchange. Please note that you may be responsible for some shipping costs associated with sending back the item you wish to exchange, but we will cover any shipping costs to get your new item to you.Â
Please email us at hello@bazaarcustoms.com to initiate an exchange.Â
Additional Terms
Items must be returned in their original condition, with tags intact.
We reserve the right to refuse a refund if the returned item shows signs of wear, damage, or alteration.
At the end of the day, we want you to love your Bazaar order and we will do everything we can do make that happen!